The Aer Lingus booking system is not only riddled with software glitches, but they are so un-customer friendly that in order for ME to do THEM a favour and let them know why their web sales are so poor – alerting them to the software glitch, I either have to pay £s per minute to call their website helpdesk or post a blog about their immense screw-up (thereby shame-facing them at the same time) There is simply no other option available on their website for getting in touch with their webmasters – Come on guys a simple email address wouldn’t hurt, would it?

A cycle hire scheme championed by Boris Johnson is having to refund thousands of pounds of taxpayers' money after it was hit by glitches.

Jonathan Pearson, Original Software, did a fantastic presentation at the Test Management Forum in London, on Wednesday called: “The Dark Side of Application Quality Management: Ten Black Holes to Avoid For Successful Application Delivery”. The session was lively and Johnny impressed the crowd with his Obi Wan Kenobi Jedi Knight costume complete with light sabre for [...]

Some good headlines about emerging industry trends came out of the recent World Quality Report produced by HP, Sogeti and Capgemini, but as I read deeper, some things started niggling at me, so much so that I decided they were worthy of a blog post.

Why is test automation so cumbersome? Original Software has a particular point of view that you may be interested in. Download our “Throw Away Test Automation” paper today at: http://www.origsoft.com/whitepapers/throw-away-test-automation/ Our view is that traditional test automation systems originated in a world that moved at a much slower pace, where waterfall developments were the only game [...]

Vermont Information Processing (VIP) has utilized Original Software’s end-to-end testing solution to increase its software quality. Even with an intensely accelerated development schedule, VIP has improved its customer upgrade experience and reduced pressure on its support team. This in turn has enabled the business to respond effectively to the complex requirements of its customers during volatile market conditions.

This week saw the release of most sought after smartphone on the planet, the iPhone 4, but a fatal flaw was quickly discovered - that holding the gadget in a certain way kills reception, which means making phone calls or downloading games is rather difficult. Apple's response? - hold your phone differently!

Today we are officially launching Qualify to the world. Our brand new Quality Management solution aids business agility and unifies the software delivery process.

Our last webinar in our software quality webinar series is finally here!  http://www.origsoft.com/webinars/ We hope you have had the opportunity to enjoy our series and would like to invite you to join us one more time for our final educational webinar topic: “Having a Holistic View of Your Application Quality”. Your applications are no doubt essential for [...]

What data do you use for your test environments? Production, generated, subsetted, masked? So many different approaches, but which way works best for you? If test data is a topic close to your heart, you might be interested in a free webinar that we are running – ‘Get a Grip of Your Test Data’ It’s not too [...]

Join us on our next upcomming webinar, “Agile Test Automation, Can It Be Done?” http://www.origsoft.com/webinars George Wilson, Original Software, will be hosting the webinar this Wednesday, May 12th 2010, discussing the reality of test automation in an Agile environment. Agile is a methodology that requires a change in the way QA and development work together. The use [...]